Monday, August 8, 2016

Honorable Mention

I know it's not a hotel review, but this needs to be shared with the world. It was found via the oh so prestigious Google reviews section. Censorship has been applied to protect the "innocent".


Sunday, August 7, 2016

Something's wrong here... no, not your thing.

Los Angeles, CA

The following review was found on TripAdvisor:

This is by far the most dissapointing EXPERIENCE EVER AT A FOUR SEASONS! Indeed this is not a Four Seasons (Standard hotel) they are way over below their standards...Rooms are old and not taken care off, room service is the most disgusting thing, terrible housekeeping as all the housekeeping staff forget to give you soap or shampoo even they just give you 2 towels (how is that possible),), air conditioning is loud and noisy WAY WAY OVER PRICED FOR WHAT IT IS, if you really need to be in [EXACT LOCATION REDACTED] goto to Peninsula or the new Montage MUCH nicer and same price...[EXACT LOCATION REDACTED] is a fraud really really bad hotel@!!!@The pool is a joke, so so small and in the back so no sun, gym is a joke...its a crap hotel, by the way only person who was concerned about us was a very nice lady at the front desk she said you should get some discount on your bill for all the inconveniences, she asked us very kindly to wait for the manager, we had to wait long time and then a very rude French background lady appeared, incredible rude and never pay any attention to the complains and she didn't care about all the issues during the stay, specially when I said to her in which conditions the hotel is, WHICH ARE WORST EVER, I told her the rooms look like a crypt, SERVICE, the bathroom also and of course the wait worth cero, we did not get offered a discount in our bill, anyway I live 290 days in hotels and I only stay at Mandarin Oriental, Peninsula, St Regis, Capella, Rosewood, Four Seasons

The rating provided with the review was 1 out of 5. It was posted on May 12, 2014. The management offered a prompt response, just three days later.


Dear Sir
Naturally I am dismayed to read of your feedback here
However, I have tried to search for your name and have been unable to find a reservation or guest profile under this in the hotel in order for me to contact you directly. If you have a moment I would be grateful if you could contact me as below to provide a number for me to reach you, to allow me to speak with you personally and address your experience as highlighted above
Many thanks and best regards

Something tells me they won't be hearing back from him.